Shipping

At Australia Drone Smart, we aim to deliver your order to you as quickly and efficiently as possible. Please review our shipping policy for more information on delivery times and procedures.

Delivery Time:
- All orders are shipped via Auspost.
- Orders are typically delivered within 3-5 business days across Australia.

Order Processing:
- Orders are processed and shipped within 1-2 business days after payment confirmation.

Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

Shipping Rates:
- We offer flat-rate shipping for all orders within Australia. Shipping costs will be calculated at checkout based on the weight and size of your order.

Shipping Restrictions:
- Currently, we only offer shipping within Australia. We do not ship internationally at this time.

Delivery Address:
- Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

Delivery Confirmation:
- A signature may be required upon delivery for certain orders. If you are not available to receive your package, Auspost will leave a collection notice with instructions for pick-up.

Contact Us:
If you have any questions or concerns regarding shipping, please don't hesitate to contact us at support@australiadronesmart.com. Our customer service team is here to assist you.

Thank you for choosing Australia Drone Smart for all your aerial equipment needs.

Returns

At Australia Drone Smart, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy.

Return Period:
- You may return items within 30 days from the delivery date.

Return Label:
- A return label is included in the box for your convenience. Simply affix it to the package and drop it off at your nearest shipping location.

Accepted Orders:
- We accept returns for both new and used items.

Restocking Fee:
- There is no restocking fee for returned items.

How to Initiate a Return:
1. Contact our customer support team at support@australiadronesmart.com to request a return authorization.
2. Pack the item securely in its original packaging, including any accessories or documentation.
3. Affix the provided return label to the package.
4. Drop off the package at your nearest shipping location.

Refunds:
- Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

If you have any questions or need further assistance, please don't hesitate to contact us at support@australiadronesmart.com.

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